Quotes by Ron Kaufman - Page 3

What matters more? What you said you'd do, what you hoped to do, or what you did?
Ron Kaufman / Author
Matter
Said
What Matters
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Convince people and you win their minds. Inspire people and you win their hearts.
Ron Kaufman / Author
Heart
Service Culture
Winning
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman / Author
Forever
Service Culture
Waiting
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Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman / Author
Missing
Needs
Service Culture
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Let your imagination soar. What you can do for customers is more than you see today.
Ron Kaufman / Author
Imagination
Service Culture
Today
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman / Author
Enough
Service Culture
Thinking
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The bottom line is a by-product of taking care of your main product - your customers.
Ron Kaufman / Author
Care
Lines
Service Culture
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The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman / Author
Culture
Customers
Service Culture
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman / Author
Appreciate
May
Service Culture
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You cannot change what has already happened. You can always change the way you respond.
Ron Kaufman / Author
Culture
Service Culture
Way
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Are people being the least you expect of them, or the best they expect themselves to be?
Ron Kaufman / Author
Culture
People
Service Culture
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
Ron Kaufman / Author
Delight
Done
Service Culture
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If you only give back what you get from other people, you're not giving as much as you can.
Ron Kaufman / Author
Giving
People
Service Culture
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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman / Author
Commitment
Enough
Service Culture
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How much good can you do today? How much love can you give? How much care and kind attention?
Ron Kaufman / Author
Attention
Care
Giving
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Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
Ron Kaufman / Author
Experts
May
Sometimes
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Ron Kaufman / Author
May
Service Culture
Trying
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If you want to interest people, make them think. If you want to inspire people, make them feel.
Ron Kaufman / Author
People
Service Culture
Thinking
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If you're always doing what you've always done, you'll never see (or become) what you could be!
Ron Kaufman / Author
Culture
Done
Service Culture
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman / Author
Bigs
Responsibility
Service Culture
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Always trust people and they may let you down. Always distrust people and you have let them down.
Ron Kaufman / Author
May
People
Service Culture
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How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Ron Kaufman / Author
Done
Service Culture
Study
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman / Author
Delay
Mean
Situation
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What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman / Author
Culture
Past
Service Culture
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman / Author
Delight
Service Culture
Want
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Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
Ron Kaufman / Author
Impossible
Service Culture
Trying
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman / Author
Service Culture
Two
Way
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman / Author
Littles
Promise
Service Culture
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman / Author
Race
Service Culture
Way
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What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
Ron Kaufman / Author
Today
Tomorrow
Yesterday
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman / Author
Long
Service Culture
Tides
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There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
Ron Kaufman / Author
Doing Your Best
Service Culture
Way
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman / Author
Culture
Looks
Service Culture
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman / Author
Expectations
Faster
Service Culture
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Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Ron Kaufman / Author
Generosity
Problem
Service Culture
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Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Ron Kaufman / Author
Enjoy
Loyal Customers
Service Culture
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Ron Kaufman / Author
Memorable
Recovery
Service Culture
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Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Ron Kaufman / Author
Service Culture
Team
Writing
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Ron Kaufman Quotes - Page 3

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