We see our customers as invited guests to a party, and we are the ...

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Ebooks had to happen.

I'm a genetic optimist.

I like to be counted on.

Strip malls are history.

Things never go smoothly.

Your margin is my opportunity.

No, communication is terrible!

In the end, we are our choices.

Word of mouth is very powerful.

Not the outcome any of us wanted.

Are you lazy or just incompetent?

I don't buy stocks, I make stocks.

It's harder to be kind than clever

I grew up reading science fiction.

What's dangerous is not to evolve.

Work hard, have fun and make history.

I never worked on the school newspaper.

Obsess about customers, not competitors.

I love my life. I love being an inventor.

Be proud of your choices, not your gifts.

Infrastructure web services had to happen.

My view is there's no bad time to innovate.

Everything you are comes from your choices.

Cleverness is a gift, kindness is a choice.

I think the definition of a book is changing.

People don't want gadgets, they want services.

Our garage was basically science fair central.

You want your customers to value your service.

Cultures, for better or worse, are very stable.

It's hard to find things that won't sell online.

We change our tools and then our tools change us.

We are our choices. Build yourself a great story.

Maintain a firm grasp of the obvious at all times.

I went to Princeton specifically to study physics.

I'm skeptical that the novel will be 're-invented.'

I think if people read more, that is a better world.

There'll always be serendipity involved in discovery.

You don't chose your passion, your passion choses you

I'm not prepared to make any multi-decade commitments.

We are stubborn on vision. We are flexible on details.

It's not an experiment if you know it's going to work.

Determine what your customers need, and work backwards.

Focusing on the customer makes a company more resilient.

The people who are right a lot often change their minds.

For people who are readers, reading is important to them.

If you can't feed a team with two pizzas, it's too large.

You don't choose your passions; your passions choose you.

Advertising is the price you pay for unremakable thinking.

The human brain is an incredible pattern-matching machine.

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