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When you stop talking, you've lost your customer. When you turn your back, you've lost her.

⇛ Estee Lauder ()
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Two things put me in the spirit to give. One is that I have come to think of everyone with whom I come into contast as a patient in the emergency room. I see a lot of gaping wounds and dazed expressions. Or, as Marianne Moore put it, "The world's an orphan's home." And this feels more true than almost anything else I know. But so many of us can be soothed by writing: think of how many times you have opened a book, read one line, and said, "Yes!" And I want to give people that feeling, too, of connection, communication.
Anne Lamott Novelist
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