Having a scriptable infrastructure requires upfront work but can pay huge dividends in bringing new engineers onto your infra team, as well as helping in disaster-recovery scenarios.

Give your employees a shot at showing the company a new way, and provide the room for them to chalk up a few small victories. Once they've proved that their idea can work on a limited basis, they can begin to scale it up.

Back when I lived in Brooklyn, I'd sometimes take the Q train all the way out to Coney Island and back, and work on my laptop. There's something about pushy New Yorkers looking over your shoulder that really makes you produce sentences.

I think a lot of the dull parts of first drafts come from a kind of over-managing, intrusive writer who wants to direct traffic. The idea of taking out the parts that the reader could infer is very liberating, and it's weirdly part of radicalizing your work: it allows you to go to new places fast.

Most novels put out by small or corporate presses don't really sell that well - usually a thousand copies or so. Working with a small press, you have to be willing to book reading tours, plan events, make contacts with other small press authors, and find new ways of getting word about your new work out there.

A pen is different from the pad, the key, moving your fingers across a screen. I like both. I like to work on sketchbooks, big old white sketch paper. I like how that feels, and I like to put different media on it. Then there's the phone, smartphone, iPad: It's the new page, and it's not the same page anymore.

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