Decide what your priorities are and how much time you'll spend on them. If you don't, someone else will.

As a salesperson, you will be judged by your ability to keep a stalled conversation moving along briskly.

In a litigation-happy society, clear agreements often prevent small disagreements from becoming big ones.

You learn how to be book smart in school, but you better not forget that you also need to be street smart.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

A great accomplishment shouldn't be the end of the road, just the starting point for the next leap forward.

You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.

Fatigue makes fools of us all. It robs us of our skills, our judgment, and blinds us to creative solutions.

Goals give you more than a reason to get up in the morning; they are an incentive to keep you going all day.

If we could measure the damage to corporations from gossip, it might be more than the GNP of the Third World!

Deep down inside of all of us is the power to accomplish what we want to, if we'll just stop looking elsewhere.

By my count, more business leaders have failed and derailed because of arrogance than any other character flaw.

All success is, really, is having a predetermined plan and carrying it out successfully over a long period of time.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.

I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa.

Most fears of rejection rest on the desire for approval from other people. Don't base your self-esteem on their opinions.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

Are you worried about pressure? I look at it this way: Pressure is having to do something you are not totally prepared to do.

Direct your energy toward achieving a goal, and tackle the problems with an emphasis on edging closer to a successful result.

Life is series of opportunities. The often neglected fact of life is that opportunities multiply as you take advantage of them.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Once you attach your personality to a proposition, people start reacting to the personality and stop reacting to the proposition.

No one ever wants to see his or her name linked to anything bad. Conscience is like a baby. It has to go to sleep before you can.

Remember you're not entitled to anything. You have to earn your success every day, and you will make mistakes like everyone else.

We all start out in life with one thing in common; We all have the same amount of time. It's just a matter of what we do with it.

Pale ink is better than the most retentive memory. If it's written down, you can look it up. Just be damn sure you write it down.

Expect to make some mistakes when you try new and different approaches. Sometimes colossal failures lead to spectacular successes.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.

Give your subconscious a chance to work by turning your brain off from time to time. Don't focus on work or solving problems constantly.

Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities.

The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.

To be a champion, you have to learn to handle stress and pressure. But if you've prepared mentally and physically, you don't have to worry.

It's only lonely at the top if you forget all the people you met along the way and fail to acknowledge their contributions to your success.

Deadlines aren't bad. They help you organize your time. They help you set priorities. They make you get going when you might not feel like it.

Humility is becoming a lost art, but it's not difficult to practice. It means that you realize that others have been involved in your success.

It isn't the quality of the ideas you have that will determine whether you make a success of them, it's the qualities you bring to those ideas.

Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.

Ego stops you from getting things done and getting people to work with you. That's why I firmly believe that ego and success are not compatible.

You have to look life straight in the eye. De-mystify your world. Can you really afford to believe magic is for real? Not when time is concerned.

Good intentions aren't enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone.

You can't hurry creativity, so take time to ponder your ideas. Sit back and take time to think things over. That's usually how the best ideas bloom.

Day in and day out, your tax accountant can make or lose you more money than any single person in your life, with the possible exception of your kids

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

If you want people to know how much you care, show them how much you remember. Learn their names and use them often. It's an important skill to develop.

You can't be passionate when you feel like it. You have to be passionate about your job, product or cause all the time. There's no off switch on a tiger.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

When an employee asks why the company does things a certain way, and you can explain the logical reason, then the employee knows what she's doing is valid.

If I had to name the single characteristic shared by all truly successful individuals, I’d say it’s the ability to create and nurture a network of contacts.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

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