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Microsoft unleashed something called Bob, a program that's supposed to make Windows easier to use. Until a Bob helper is born, you can look forward to reading - I swear this is true - Microsoft Bob for Dummies.
Telephones in 2020 will be archaic, relics of a bygone era-like transistor radios are today. Telephony, which will be entirely IP-based by then, will be a standard communications chip on many devices. We'll probably carry some kind of screen-based reading device that will perform this function, though I assume when we want to communicate verbally, we'll do so through a tiny, earplug-based device.