Quotes by Stanley Marcus - Page 1

If you demand the best, sometimes you get it.
Stanley Marcus /
Demand
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Consumers are statistics. Customers are people.
Stanley Marcus /
Consumers
Customers
Statistics
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There's a right way to sell and a wrong way to sell.
Stanley Marcus /
Right Way
Wrong Way
Sell
Way Wrong Right
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Seeing so much of the same thing suppresses the desire to buy.
Stanley Marcus /
Same Thing
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Textiles embody all the dimensions of art: color, innovation, talent.
Stanley Marcus /
Color
Dimensions
Innovation
Talent
Embody
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It was at the department store where people got away from provincialism.
Stanley Marcus /
Department
Department Store
Store
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I love to sell, to visualize something for someone and make them see it.
Stanley Marcus /
Love See Someone
Visualize
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Other than things like toothpaste, I don't buy anything that isn't sold to me.
Stanley Marcus /
Toothpaste
Me Anything Things
Sold
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It ought to be self-evident common sense that service is important to sales. But it's not.
Stanley Marcus /
Common Sense
Ought
Sales
Self-Evident
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I'm lucky that I was in retailing during the time that I call the golden age of retailing.
Stanley Marcus /
Golden
Golden Age
Retailing
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What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.
Stanley Marcus /
Glamour
Merchandise
Specialty
Collective
Store
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Owners of valuable works of art don't give to institutions that don't provide good air conditioning and have good shows.
Stanley Marcus /
Air
Air Conditioning
Conditioning
Institutions
Owners
Valuable
Provide
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You have to empower your sales staff to use their judgment and go beyond the standards set down on paper and by the computer.
Stanley Marcus /
Computer
Judgment
Paper
Staff
Beyond
Empower
Sales
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If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.
Stanley Marcus /
Busy
Customer
He Or She
Nod
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Deciding taste is egotistical, but that's how taste is established, by somebody having the courage to say, 'I don't want to sell that.'
Stanley Marcus /
Egotistical
Taste
Established
Deciding
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I thought it was unfair to ask school kids to integrate first. The parents should lead the way, not send out the children as advance troops.
Stanley Marcus /
Troops
Parents Children Way
Advance
Children Parents Way
Integrate
School Kids
Send
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I suspect that most retailers are so busy buying goods, taking care of markdowns, and so on that they have too little time to give thought to creativity.
Stanley Marcus /
Busy
Buying
Goods
Little Time
Suspect
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Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.
Stanley Marcus /
Running
Delegates
Heat
Ought
Poor
Run
Convention
Forth
Hall
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I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.
Stanley Marcus /
Department
Planners
Reinventing
Together City People
Department Store
Discuss
Economists
Store
Tank
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Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.
Stanley Marcus /
New Things
Dealing
Guarantee
No Guarantee
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I thought: 'It would be great to create a series of clothes that looked like that tree.' Clothes that gave you the green of the leaf and the warm brown of the underside of that leaf and the vanilla colored blossom.
Stanley Marcus /
Brown
Clothes
Green
Series
Tree
Vanilla
Warm
Blossom
Colored
Gave
Leaf
Looked
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Since merchandise creativity is hampered by the reluctance of manufacturers to do special things for an individual store, it might be well to increase purchases in foreign markets more able to accept innovative ideas.
Stanley Marcus /
Innovative
Merchandise
Reluctance
Manufacturers
Purchases
Store
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The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas.
Stanley Marcus /
Dallas
Department
Developing
Sacramento
Towns
Department Store
Institution
Provided
Store
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I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.
Stanley Marcus /
Broke
Pay Attention
Neck
Customer
Instructions
Package
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Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.
Stanley Marcus /
Age
Conscious
Curse
Fine
Convey
Earmark
Feeling
Loose
Maybe
Product
Thank
Threads
Whenever
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I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car.
Stanley Marcus /
Dealer
Expensive
Fine
Salesman
Car Me Drive
Car Me New
Ad
Drive
Asked
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As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
Stanley Marcus /
Goods
Hostile
Mass
Mass Production
Pleasant
Satisfying
Skillful
Distinguishing
Factor
Pleasant Experience
Standardized
Store
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I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.
Stanley Marcus /
Attractive
Beverly Hills
Conversation
Equal
Hills
Leather
Said
Shelves
Asked
Attempt
Beverly
Show
Buy
Carried
Case
Shop
Provide
Service
She
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Stanley Marcus Quotes - Page 1

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