Quotes of All Topics . Occasions . Authors
You must have a supplier relationship of constant improvement.
Everyone is a customer for somebody, or a supplier to somebody.
Eliminate numerical quotas, including Management by Objectives.
There is very little evidence that we give a hoot about profit.
Monetary rewards are not a substitute for intrinsic motivation.
The job can't be finished only improved to please the customer.
The customer is the most important part of the production line.
Does experience help? NO! Not if we are doing the wrong things.
We should work on our process, not the outcome of our processes.
You can not plan to make a discovery. You do not plan innovation.
The individual has been crushed by our style of management today.
Export anything to a friendly country except American management.
You cannot inspect quality into the product; it is already there.
...the most important things we need to manage can't be measured.
When people try to do what they can not do, they wish to give up.
If you destroy the people of a company, you do not have much left.
People care more for themselves when they contribute to the system.
A leader knows who is outside of the system and needs special help.
Let us ask our suppliers to come and help us to solve our problems.
Plants don't close from poor workmanship, but from poor management.
Transformation is not automatic. It must be learned; it must be led.
Just because you can measure everything doesn't mean that you should.
The worker is not the problem. The problem is at the top! Management!
If someone can make a contribution to the company he feels important.
Management by results is confusing special causes with common causes.
Put a good person in a bad system and the bad system wins, no contest.
Understanding variation is the key to success in quality and business.
If you do not know how to ask the right question, you discover nothing.
Management's job is to know which systems are stable and which are not.
People learn in different ways: reading, listening, pictures, watching.
Adopt a new philosophy of cooperation (win-win) in which everybody wins.
Hard work and best efforts will not by themselves dig us out of the pit.
Confusing common causes with special causes will only make things worse.
The prevailing system of management has crushed fun out of the workplace.
Defects are not free. Somebody makes them, and gets paid for making them.
Mere allocation of huge sums of money for quality will not bring quality.
It would be a mistake to export western management to a friendly country.
Management by results - like driving a car by looking in rear view mirror.
No requirement of industry is so much neglected as operational definitions.
Learning is not compulsory; it's voluntary... But to survive, we must learn.
When a worker has reached a stable state, further training will not help him.
Competition should not be for a share of the market-but to expand the market.
When a system is stable, telling the worker about mistakes is only tampering.
'Quality' means what will sell and do a customer some good - at least try to.
I am not reporting things about people. I am reporting things about practices.
We have to bring back the individual. Management has smothered the individual.
It's not enough to do your best; you must know what to do & then do your best.
We are being ruined by the best efforts of people who are doing the wrong thing.
The big problems are where people don't realise they have one in the first place.
Each system is perfectly designed to give you exactly what you are getting today.