Knowledge is the key.

Management is prediction.

We must understand variation.

Knowledge needs to be a verb.

You do not install knowledge.

We are here for an education.

We must satisfy our customers.

It's management's job to know.

To copy is to invite disaster.

A rule should suit the purpose.

Without theory we can only copy.

Quality starts in the boardroom.

Quality is pride of workmanship.

You can expect what you inspect.

Manage the cause, not the result.

A leader is a coach, not a judge.

Judging people does not help them.

We are here to make another world.

It only takes a little innovation.

When we cooperate, everybody wins.

I am forever learning and changing.

A system can not understand itself.

People don't like to make mistakes.

People are entitled to joy in work.

A goal without a method is nonsense.

Nobody goes to work to do a bad job.

Experience by itself teaches nothing.

Meeting specifications is not enough.

Quality is everyone's responsibility.

There is no substitute for knowledge.

There is no knowledge without theory.

A leader's job is to help his people.

We want best efforts guided by theory.

There must be consistency in direction.

Hold everybody accountable? Ridiculous!

Without theory, there are no questions.

In God we trust; all others bring data.

Lack of knowledge - that is the problem.

Without questions, there is no learning.

People need to know what their jobs are.

Lack of knowledge... that is the problem.

You can not define being exactly on time.

Management does not know what a system is.

The emphasis should be on why we do a job.

Survival is optional. No one has to change.

You can not hear what you do not understand.

Managing by results only makes things worse.

The process is not just the sum of its parts.

Shrink, shrink variation, to reduce the loss.

The most important things cannot be measured.

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