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  • When people come to you with problems or challenges, don't automatically solve them. As a mama bear, you want to take care of your cubs, so you tend to be protective and insulate them against all those things. But if you keep solving problems for your people, they don't learn how to actually solve problems for themselves, and it doesn't scale. Make sure that when people come in with challenges and problems, the first thing you're doing is actually putting it back to them and saying: "What do you think we should do about it? How do you think we should approach this?".

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When people come to you with problems or challenges, don't automatically solve them. As a mama bear, you want to take care of your cubs, so you tend to be protective and insulate them against all those things. But if you keep solving problems for your people, they don't learn how to actually solve problems for themselves, and it doesn't scale. Make sure that when people come in with challenges and problems, the first thing you're doing is actually putting it back to them and saying: "What do you think we should do about it? How do you think we should approach this?".

Abraham Lincoln was asked by an aide about the church service he had attended. Lincoln responded that the minister was inspired, interesting, well-prepared, eloquent and the topic relevant. The aide said, “Then it was a good service?” Lincoln responded, “No.” The aide protested, “But, Mr. President, you said that the minister was inspired, interesting, well-prepared, eloquent, and that the topic was relevant.” “Yes,” replied Lincoln, “but he didn’t challenge us to do any great thing.

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