Customer Service Quotes - Page 2 | QuoteForever

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How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?
Simon Mainwaring / Blogger
Department
Educational
Interaction
Positive Experiences
Share
Positive Experience Your
Brand
Consumer
Customer
Customer Service
Inclined
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I found it very helpful not to do the venture round. Instead, I started with very little money, a few thousand dollars, and I did every job myself. I was the first photographer. I was the first customer service rep. I was the first online marketing person.
Jon Oringer /
Dollars
Little Money
Marketing
Online
Photographer
Thousand
Venture
Customer
Customer Service
Round
Rep
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Each year, we learn that customer service diminishes. You may argue it's because the IRS budget has been cut, but I'm going to argue that it's because the IRS chooses to spend its funds in other areas like the Affordable Care Act, bonuses, and conferences.
Ander Crenshaw /
Affordable
Affordable Care Act
Conferences
Irs
Act
Area
Year
Budget
Chooses
Customer
Customer Service
Diminishes
Each Year
Funds
Spend
Service
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My father was and is a great father. My father always wanted to do stand-up. He wanted to be an actor. But instead he did two jobs. He did customer service at a hospital and he worked as a waiter at night. He pretty much sacrificed everything for his daughters.
Sherri Shepherd / Comedian
Daughter
Jobs
Mother
Waiter
Daughters
Customer
Customer Service
Hospital
Sacrificed
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It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.
Oscar Munoz /
Factors
Flexibility
Reliability
Customer
Customer Service
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Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to make and ship everything, package it, and provide customer service. All the designer has to do is submit art and keep doing what they love doing.
Mariam Naficy /
Designer
Handmade
Print
Products
Submit
Customer
Customer Service
Unlike
Package
Provide
Relieve
Service
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Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.
Virginia Postrel / Writer
Exclusive
Lobbying
Media
Cable
Companies
Customer
Customer Service
Government Policies
Legally
Longer
Monopolies
Parts
Policies
Rewarded
Service
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We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Herb Kelleher /
Education
Experience
Attitude
Dna
Expertise
Rotten
Teach
Train
Less
Those
Customer
Customer Service
Lead
Hire
Provide
Service
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I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It's almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming.
Sandra Tsing Loh / Writer
Global Warming
Los Angeles
Private School
Angeles
Baked
Beautifully
Customer
Customer Service
Drop
Los
Warming
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Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way.
Oscar Munoz /
Basics
Being The Best
Coffee
Competitors
Disruptive
Launching
Thoughtful
Wars
Customer
Customer Service
Employees
Performance
Necessarily
Price
Service
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Americans hate their cable companies - for bumbling installers, on-again-off-again transmissions, peculiar channel selections, and indifferent customer service. The only thing cable subscribers hate more than the cable company is not being able to get what it delivers: multichannel selection and good reception.
Virginia Postrel / Writer
Indifferent
Peculiar
Reception
Selection
Cable
Channel
Customer
Customer Service
The Only Thing
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In Japan, the attention to detail in customer service is an experience that is unlike anywhere else. It's really quite special. I think everyone who's interested in fashion would do well to take a trip to learn about presentation and the way the merchandise is handed to you. These are skills that no one really thinks about.
Nick Wooster /
Japan
Merchandise
Presentation
Anywhere Else
Customer
Customer Service
Detail
Unlike
Handed
Trip
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One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more relevant offers: my wife will get the manicure-pedicure deal, but I'll get an offer on fly-fishing lessons. The key now is execution - delivering great customer service and keeping everybody happy on both sides of the transactions.
Daniel Lyons / Writer
Both Sides
Execution
Lessons
Offers
Relevant
Sides
Software
Transactions
Customer
Customer Service
Deliver
Edge
Gain
Hopes
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Here is what the world looked like in 2000... there were no plug and play solutions for ecommerce/warehouse management and customer service that could scale... which means that we had to employ 40+ engineers. Cloud computing did not exist, which means that we had to have a server farm and several IT people to insure that the site did not go down.
Julie Wainwright /
Engineers
Management
Server
Site
Solutions
World Service People
Scale
Cloud
Customer
Customer Service
Employ
Farm
Insure
Plug
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