Quotes by Scott Cook - Page 1

Thirty to 40 years ago, most financial decisions were fairly simple.
Scott Cook /
Finance
Financial
Simple
Thirty
Years Ago
Decisions
Fairly
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So I think instead of focusing on the competition, focus on the customer.
Scott Cook /
Competition
Focus
Customer
Instead
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Before 1980, it was basically illegal for U.S. banks to invent new products.
Scott Cook /
Illegal
New Products
Banks
Invent
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We're still in the first minutes of the first day of the Internet revolution.
Scott Cook /
Technology
Internet
Minutes
Revolution
First
Day
Still
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You're kind of taught that the role of a business person is the decision making.
Scott Cook /
Business Person
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The most important skill you need is the ability to learn how to change and grow.
Scott Cook /
Skill
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Well, today people have to be self-reliant if they want a secure retirement income.
Scott Cook /
Income
Retirement
Secure
Self Reliant
Retirement Income
Secure Retirement
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The changing nature of money is only one facet of the financial services revolution.
Scott Cook /
Financial
Financial Services
Revolution
Facet
Services
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Behind every successful enterprise, there is a supporting wife and surprised in-laws.
Scott Cook /
Enterprise
In-laws
Successful
Wife
Behind
Supporting
Surprised
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Technology is similarly just a catalyst at times for fundamental forces already present.
Scott Cook /
Catalyst
Forces
Fundamental
Similarly
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When you love someone deeply, you give strength, and when you are loved deeply, you gain courage.
Scott Cook /
Gain
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The current institutionally provided retirement plans will not cover people's needs upon retirement.
Scott Cook /
Plans
Retirement
Cover
Current
Provided
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People don't place their trust in government or company pension plans; they have to be self-reliant.
Scott Cook /
Trust
Pension
Plans
Self Reliant
Trust Government People
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Today more people believe in UFOs than believe that Social Security will take care of their retirement.
Scott Cook /
Retirement
Social Security
Take Care
More People
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Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
Scott Cook /
Cost
Willing
Customer
Dramatically
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Fifty years ago wealth was stored and transmitted physically through gold bars, stock certificates, bank notes, and coins.
Scott Cook /
Bars
Coins
Fifty
Gold
Notes
Wealth
Years Ago
Physically
Bank
Stock
Transmitted
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Mutual funds were created to make investing easy, so consumers wouldn't have to be burdened with picking individual stocks.
Scott Cook /
Consumers
Easy
Individual
Investing
Mutual
Burdened
Created
Funds
Mutual Funds
Picking
Stocks
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A whole generation of Americans will retire in poverty instead of prosperity, because they simply are not preparing for retirement now.
Scott Cook /
Poverty
Preparing
Prosperity
Retirement
Retire
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Even the once simple home mortgage now has so many flavors and styles and variations that it is difficult for people to make a decision.
Scott Cook /
Decision
Mortgage
Flavors
Styles
Variations
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Even some of the greatest technology-led revolutions, or allegedly technology-led, really were only made possible because of trends already present.
Scott Cook /
Trends
Revolutions
Allegedly
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QuickBooks - the very fact that we could even dream to make something in the business arena, and that it would then succeed - was a total revolution to me.
Scott Cook /
Arena
Revolution
Succeed
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If following your passion to a place where there's no pain probably isn't the business, I don't think an entrepreneur can sustain in a place where you don't have passion.
Scott Cook /
Entrepreneur
Following
Sustain
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As you grow as a company, you get layers and hierarchy that, in theory, should make your decisions a lot better. They get reviewed, and thoughtful people look at decision.
Scott Cook /
Hierarchy
Layers
Thoughtful
Reviewed
Thoughtful People
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Subsequent to the original Quicken, the whole idea that we, as a consumer products company, could actually make business products, that was a whole revolution in our thinking.
Scott Cook /
Products
Revolution
Original
Consumer
Subsequent
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Dig for feedback on yourself. You need to have the courage to ask for feedback. You need to learn how you can learn how to grow. It is important that you are going to be a lifelong learner.
Scott Cook /
Feedback
Lifelong
Dig
Learner
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People pitch me all the time. But hopefully, you'll just go ahead and do it. We are trying to eliminate the need for pitches. I'd rather sit there and applaud. Customers buy products, not Powerpoint presentations.
Scott Cook /
Powerpoint
Time Me People
Applaud
Eliminate
Pitches
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Spend time with the customers, immersing yourselves, watching. Spend time at their homes. Hear what they say, but most importantly, watch their behaviors as the indication of where the pain is. And then go solve that pain.
Scott Cook /
Customers
Indication
Behaviors
Homes
Importantly
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I spent some time studying Toyota, because how could a loom maker - they made looms. That was their business for 50 years, 35 years - and then they decided to go into the car business after everyone else was in the car business.
Scott Cook /
Business
Decided
Made
Toyota
Years
After
Everyone
Could
Maker
Else
Everyone Else
Loom
Spent
Studying
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A lot of companies have teams, but they are not really independent. They still have to get stuff approved by the boss. You have to change how and where decisions are made. If the hierarchy makes the decision, it will be based on politics.
Scott Cook /
Approved
Hierarchy
Teams
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Now we teach our leaders that it's your job to put in the systems that enable your people to run your experiments fast and cheap and to keep making them faster and cheaper. Yield as many of your decisions off to the experiment as possible.
Scott Cook /
Cheaper
Experiments
Teach
Yield
Decisions
Your Keep People
Cheap
Fast
Enable
Experiment
Leaders
Our People
Systems
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If you give the boss all the decision-making power, they see the world through their eyes. The big innovations are generally such a shift that they won't see it. For a long time, it looked like it was just inevitable that you would get slow and bureaucratic.
Scott Cook /
Decision Making
Inevitable
Long Time
Bureaucratic
Generally
Innovations
Looked
Slow
Shift
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Our first product was Quicken, which is personal financial management on a PC. It had a tough start, and we ran some tracking surveys to understand who was using it. Half the users claimed to use it in some sort of office environment. We ignored that. I thought it was meaningless.
Scott Cook /
Environment
Ignored
Management
Meaningless
Office
Ran
Surveys
Tracking
Users
Claimed
Pc
Product
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In my view, product/market fit is the most important thing to get right as a startup entrepreneur. There's a variety of ways to do it, but without solving some pain point that the customer gets so excited about they tell their friends, it's really hard in the modern age to get any liftoff.
Scott Cook /
Friends
Age
Entrepreneur
Excited
Fit
Hard
Important
Modern Age
Pain
Variety
Any
Without
Customer
Gets
Important Thing
Most Important Thing
Point
Right
Solving
Startup
View
Tell
The Most Important
Ways
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We make it easy for anyone to get free resources. Anyone can launch an idea for five minutes. Anyone can comment on, add, and enhance the idea. Need a designer? We provide an entrepreneurial matching system without the bosses getting involved. And in terms of unstructured time, we have a permission for that.
Scott Cook /
Add
Comment
Designer
Entrepreneurial
Matching
Permission
Bosses
Enhance
Launch
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What I teach our people is that, as a leader, you have four key roles apart from people management. First is to champion the grand vision. Two, install systems and a culture to run experiments. The third thing is to savour surprises. The fourth thing is that even a leader's ideas need to be subjected to tests.
Scott Cook /
Experiments
Fourth
Leader
Management
Roles
Teach
Tests
Vision
Apart
Surprises
Grand
Install
Our People
Subjected
Systems
Third
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