Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously.

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

Send 10-TEN!!-people flowers. Today. As "Thank yous" for good things "small"-or even large-done in the last two weeks.

Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.

South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.

I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.

What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.

We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.

I don't want an epitaph on my gravestone that says, 'He would have pursued some big dreams in his life, but other people wouldn't let him.

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

I had no idea what I was doing when I wrote 'Search.' There was no carefully designed work plan. There was no theory that I was out to prove.

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.

Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.

We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.

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