Quotes of All Topics . Occasions . Authors
What gets measured gets done.
The customer is not always right.
Customer service is not a department, it's everyone's job.
If we don't take care of our customers, someone else will.
Customer complaints are the schoolbooks from which we learn.
Friendly makes sales - and friendly generates repeat business.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
What gets measured, gets done. And what gets recognized gets done again, and even better.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.