Quotes of All Topics . Occasions . Authors
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
The sky was different, without color, taut and unforgiving. But the water was the most unforgiving thing, nearly black at times, cold enough, I knew, to kill me, violent enough to break me apart. The waves were immense, battering rocky beaches without sand. The farther I went, the more desolate it became, more than any place I'd been, but for this very reason the landscape drew me, claimed me as nothing had in a long time.
I think that 99% of the snipers who take shots at me from electronic foxholes also realize they could never withstand the sort of public disparagement, nor the revelation of so many personal details, that I've endured for years and still remain as impenitent, obnoxious, and ready to argue all critics into the dirt as I am. I think this also jacks up their hatred level, because they realize they'd never be so strong-willed.
The wife picked out ceramic tile for floor covering, not realizing that cost was determined by square foot, not square yard like carpet. Thinking the price was plenty reasonable, she had an extra room of tile ordered for installation. When the bill arrived, it was staggering. She and her husband began a fight that continued all through the construction job. They ended up divorced, but not until she had broken every window.
The refusal to feel takes a heavy toll. Not only is there an impoverishment of our emotional and sensory life, flowers are dimmer and less fragrant, our loves less ecstaticâ but this psychic numbing also impedes our capacity to process and respond to information. The energy expended in pushing down despair is diverted from more creative uses, depleting the resilience and imagination needed for fresh visions and strategies.
I look upon every good man, as a good book, lent by its owner for another to read, and transcribe the excellent notions and golden passages that are in it for his own benefit, that they may return with him when the owner shall call for the book again: but in case this excellent book shall be thrown into a corner and no use made of it, it justly provokes the owner to take it away in displeasure. --Funeral of John Upton, Esq
Tonally, there was no discussion; I just don’t know any other way to do it. I don’t want to make people feel bad, and I don’t want to make their problems into a joke. I do love telling people when they’re right and wrong, but for the most part, it was always going to be about real fights where people have a real difference of opinion and a real dispute. I want to make jokes, but I also want to make a decision that is fair.
Some relate . . . that the eagle tries the eyes of her young by turning them to the sun; which if they cannot look steadily on, she rejects them as spurious. We may truly try our faith by immediate intuitions of the Sun of Righteousness. Direct faith to act itself, immediately and directly on the incarnation of Christ and His mediation; and if it be not the right kind and race, it will turn its eyes aside to anything else.
A lot of the strings that hold us like puppets are really inventions of our own minds. I'm not saying that there aren't armies and police and various ways to punish deviants, but there isn't any way to punish a large number of deviants. It's too expensive to even try. So, the solution is to colonize the minds of children as they're growing up, so that they become their own police, and to report on others who are deviating.
I don’t think we’ll get rid of schools any time soon, certainly not in my lifetime, but if we’re going to change what’s rapidly becoming a disaster of ignorance, we need to realize that the institution “schools” very well, but it does not “educate”; that’s inherent in the design of the thing. It’s not the fault of bad teachers or too little money spent. It’s just impossible for education and schooling to be the same thing.
Even when alternative views are clearly wrong, being exposed to them still expands our creative potential. In a way, the power of dissent is the power of surprise. After hearing someone shout out an errant answer, we work to understand it, which causes us to reassess our initial assumptions and try out new perspectives. “Authentic dissent can be difficult, but it’s always invigorating,” Nemeth says. “It wakes us right up.”
The parasite that causes malaria edges through the cells of the stomach wall of the mosquito and forms a cyst which grows and eventually bursts to release hundreds of sporozoites into the body cavity of the mosquito ... As far as we can tell, the parasite does not harm the mosquito ... It has always seemed to me, though, that these growing cysts ... must at least give the mosquito something corresponding to a stomach-ache.
I think it started to feel like home when I stopped maintaining any pretense that I was ever going to be in the movie business. I went there like many writers - I had a screenplay deal and I would go to these meetings and it was the typical thing. And I hated it. I was not interested in writing screenplays, actually. But I kept feeling like that was what I was supposed to do. It was just this horrible cognitive dissonance.
To have a platform like So You Think You Can Dance, where you're reaching this audience that's been created over the 10 years that they've been on the air. People who didn't know anything about dance and aren't going to go to the theater are learning about it, even if it's ballroom and jazz, by just turning their television ono. They're building this audience that's advanced and educated enough to introduce them to ballet.
I think we've created a system here where only the lifelong politicians, who are used to this kind of life in the spotlight and don't care, or people who have egos along the lines of Donald Trump - who just don't care what people say about them - they're the only people who are ever going to run because nobody wants their life dissected as meanly and as randomly as our media has come to do with anybody who runs for office.
Do you know where Jason is?” she asked Dmitri when they exited the morgue. Dmitri pressed the car remote to unlock the flame red Ferrari parked in the employees-only lot. “Tired of your Bluebell already?” A tendril of champagne circled around her senses, cut with something far harder. Never had she felt that harsh edge in Dmitri’s scent. She pitied the woman he took to his bed today. “Yeah, that’s it. I’m building a harem.
Once— and most of the night definitely counts as once—you can write off as a mistake. But you do this again and he's going to start thinking he has rights over you.” She knew predatory changeling men. They liked control. They particularly liked their women to submit. And Riley was one big giant hunk of testosterone-fueled Neanderthal wolf—he probably thought her submission was his right. She snorted. “Not in this lifetime.
We'll win, of course," he said. "You don't want that," said the demon. "Why not, pray?“ “Listen," said Crowley desperately, "how many musicians do you think your side have got, eh? First grade, I mean." Aziraphale looked taken aback. "Well, I should think-" he began. "Two," said Crowley. "Elgar and Liszt. That's all. We've got the rest. Beethoven, Brahms, all the Bachs, Mozart, the lot. Can you imagine eternity with Elgar?
One describes a tale best by telling the tale. You see? The way one describes a story, to oneself or to the world, is by telling the story. It is a balancing act and it is a dream. The more accurate the map, the more it resembles the territory. The most accurate map possible would be the territory, and thus would be perfectly accurate and perfectly useless. The tale is the map that is the territory. You must remember this.
We who make stories know that we tell lies for a living. But they are good lies that say true things, and we owe it to our readers to build them as best we can. Because somewhere out there is someone who needs that story. Someone who will grow up with a different landscape, who without that story will be a different person. And who with that story may have hope, or wisdom, or kindness, or comfort. And that is why we write.
I'm not disciplined in terms of scheduling. I work best late at night, but I can't do that when I'm on a TV show - our hours are roughly 10-6:30, so I have to go to sleep at a reasonable hour. So I'll sometimes write fiction for an hour or two in the evenings, or several hours on the weekend afternoons - unless I'm actively writing a script for the show I'm working on, in which case there's no time to write fiction at all.
I was happy in the dream; but when I woke up it was with a feeling that I was falling apart, that I was cracking up from the inside and slowly falling to pieces. My heart was jumping and grating like a cold engine that doesn't want to start. My skin was crawling, and I couldn't manage a single clear thought. It was as if all my thoughts were crushed to bits just as they began to take shape. I didn't get much done that day.
How to Comfort Yourself When You Have Acted Like a Jackass Everyone does this occasionally, and you shouldn't feel too upset about it unless it happens quite often, such as three times a day, in which case you must simply get used to it. Remember, other people like you as well or better for it, because it makes them feel so superior; so you've spread a little sunshine. And at the very least, you've served as a bad example.
Having spent time around "sinners" and also around purported saints, I have a hunch why Jesus spent so much time with the former group: I think he preferred their company. Because the sinners were honest about themselves and had no pretense, Jesus could deal with them. In contrast, the saints put on airs, judged him, and sought to catch him in a moral trap. In the end it was the saints, not the sinners, who arrested Jesus.
Charles Williams has said of the Lord's Prayer, "No word in English carries a greater possibility of terror than the little word 'as' in that clause." What makes the 'as' so terrifying? The fact that Jesus plainly links our forgiven-ness by the Father with our forgiving-ness of fellow human beings. Jesus' next remark could not be more explicit: 'If you do not forgive men their sins, your Father will not forgive your sins.'
Loving a holy God is beyond our moral power. The only kind of God we can love by our sinful nature is an unholy god, an idol made by our own hands. Unless we are born of the Spirit of God, unless God sheds His holy love in our hearts, unless He stoops in His grace to change our hearts, we will not love Him... To love a holy God requires grace, grace strong enough to pierce our hardened hearts and awaken our moribund souls.
In one of the accounts of Jesus's death we read that the curtain in the temple of God-the one that kept people out of the holiest place of God's presence-ripped.One New Testament writer said that this ripping was a picture of how, because of Jesus, we can have new, direct access to God.A beautiful idea.But the curtain ripping also means that God comes out, that God is no longer confined to the temple as God was previously.
People, fearing their own extinction, are willing to accept and perpetuate hand-me-down answers to the meaning of life and death; and, fearing a weakening of the tribal structures that sustain them, reinforce with their tales the conventional notions of justice, freedom, law and order, nature, family, etc. The writer, lone rider, has the power, if not always the skills, wisdom, or desire, to disturb this false contentment.
For thirty years now, in times of stress and strain, when something has me backed against the wall and I'm ready to do something really stupid with my anger, a sorrowful face appears in my mind and asks... "Problem or inconvenience?" I think of this as the Wollman Test of Reality. Life is lumpy. And a lump in the oatmeal, a lump in the throat, and a lump in the breast are not the same lump. One should learn the difference.
Oh, why does compassion weaken us?' It doesn't, really...Somewhere where it all balances out-don't the philosophers have a name for it, the perfect place, the place where the answers live?-if we could go there, you could see it doesn't.It only looks, a little bit, like it does, from here, like an ant at the foot of an oak tree. He doesn't have a clue that it's a tree; it's the beginning of the wall round the world, to him.
Paul commands: 'Therefore, brethren, stand fast and hold the Traditions which you have been taught, whether by word or by our letter.' From this it is clear that they did not hand down everything by letter, but there is much also that was not written. Like that which was written, the unwritten too is worthy of belief. So let us regard the Tradition of the Church also as worthy of belief. Is it a Tradition? Seek no further.
It is time we realize that belief is not a private matter. As a man believes, so he will act. Believe that you are a member of a chosen people, awash in the salacious exports of an evil culture that is turning your children away from God, believe that you will be rewarded with an eternity of unimaginable delights by dealing death to these infidels—and flying a plane into a building is only a matter of being asked to do it.
I always got a bit pissed off with those broadsheet sceptics who make their living being passionately angry about homeopathy, God, synchronicity or whatever, because it's as if they can't get past their emotions, and in their rage they become as faith-driven as the beliefs they criticise. I always said they give scientists a bad name. After all, science has to be about asking unthinkable questions, not closing down debate.
An assassin can be found for every president. And for every prophet there are a thousand interpreters to distort the essence of the religion, to replace the bright flame with the heat of the inquisitors' pyres. The time came when every book was cast into the fire, when every symphony was reduced to a popular tune and played in all the drinking dens. A sound philosophical basis could be set in place under any vile nonsense.
Our "life education" has not necessarily taught us a satisfying way to live. We suffer from a vague sense that there must be something more, some deeper meaning. We must return to kindergarten and start to learn a way of life that is contrary to the way we approached things before-a way of life based on trust of our own inner truth. We can rediscover the child-like innocence and wisdom that knows that anything is possible.
Many of us fear that we are not attractive or desirable enough to attract others. We have believed that we are "not enough." Today let's remind ourselves that we all receive our beauty, energy, and light from the same inexhaustible source. As we acknowledge this and begin to love and appreciate ourselves as we are, our channel opens and we have available to us the infinite vitality, beauty, and magnetism of the life force.
Be willing to take some risks in the areas of work and money. If we do only what we think we should do in order to make money and be secure, we won't listen to the intuitive voice that tells us to try something new, to be more creative, or to move on to the next step on our path. When we listen to our intuition and take some risks, we are not alone. The universe will support us and reward us for taking risks on its behalf!
On those days when we're not ready to stop being offended, not ready to forgive, still determined to dish out the silent treatment, what we're actually saying is, "Thanks, but I don't want to become more like the Savior today. Maybe tomorrow, but not today." Perhaps those are the times when we need to pray the hardest, the times it becomes clear that a change in behavior is not enough--that we must have a change in nature.
There is magic in the feel of a paddle and the movement of a canoe, a magic compounded of distance, adventure, solitude, and peace. The way of a canoe is the way of the wilderness and of a freedom almost forgotten. It is an antidote to insecurity, the open door to waterways of ages past and a way of life with profound and abiding satisfactions. When a man is part of his canoe, he is part of all that canoes have ever known.
I have discovered in a lifetime of traveling in primitive regions, a lifetime of seeing people living in the wilderness and using it, that there is a hard core of wilderness need in everyone, a core that makes its spiritual values a basic human necessity. There is no hiding it....Unless we can preserve places where the endless spiritual needs of man can be fulfilled and nourished, we will destroy our culture and ourselves.
I don't feel drugs should be illegal. I don't think people should take drugs every day, but I don't see any difference with people taking drugs like they drink. Take drugs on Saturday night and go to a party and have a good time and have somebody drive you home or whatever it is so you don't hurt anybody else, that's fine. But if you wake up Monday morning and take 'em again you're a drug addict. But, they should be legal.
Develop all four intelligences. PQ (physical intelligence) which represents 70 trillion cells that fight disease and digest your breakfast. IQ (intellectual intelligence) EQ (emotional intelligence) the sensing and wisdom of the heart - - and SQ (spiritual intelligence) having to do with meaning, purpose and integrity around your selected value system and your believed source. When combined, they change the world for good.
When I was a boy, my grandfather taught me the list of kings: Romulus, Numa Pompilius, Tullus Hostilius, Ancus Marcius, Tarquinius the Elder, Servius Tullius. Tarquinius the Proud was to be the last, the very last, cast out and replaced forever by something called a republic. A mockery! A mistake! An experiment that failed! Today is the republic’s final day. Tomorrow, men will shout in the Forum, ‘All hail King Coriolanus!
The snow lay thin and apologetic over the world. That wide grey sweep was the lawn, with the straggling trees of the orchard still dark beyond; the white squares were the roofs of the garage, the old barn, the rabbit hutches, the chicken coops. Further back there were only the flat fields of Dawson's farm, dimly white-striped. All the broad sky was grey, full of more snow that refused to fall. There was no colour anywhere.
Wherever we are, we can call for and create these kinds of settings for authentic dialogue. This is the seedbed of social change. In a voiced community, we all flourish. But it's not easy. Revolutionary patience and persistence is required. It can be messy, it is unpredictable, and change, especially structural change takes time - time and leadership and the will of an engaged community. What is needed? In a word, courage.
In our case, murder being once for all forbidden, we may not destroy even the foetus in the womb, while as yet the human being derives blood from other parts of the body for its sustenance. To hinder a birth is merely a speedier mankilling; nor does it matter whether you take away a life that is born, or destroy one that is coming to the birth. That is a man which is going to be one; you have the fruit already in the seed.
It is for the good of nations, and not for the emolument or aggrandizement of particular individuals, that government ought to be established, and that mankind are at the expense of supporting it. The defects of every government and constitution both as to principle and form, must, on a parity of reasoning, be as open to discussion as the defects of a law, and it is a duty which every man owes to society to point them out.
Faites de beaux rêves, monsieur," she called as she put out the light. Switters had always loved that expression, "Make fine dreams." In contrast to the English, "Have sweet dreams," the French implied that the sleeper was not a passive spectator, a captive audience, but had some control over and must accept some responsiblity for his or her dreaming. Moreover, a "fine" dream had much wider connotations than a "sweet" one.
A writer is a person who cares what words mean, what they say, how they say it. Writers know words are their way towards truth and freedom, and so they use them with care, with thought, with fear, with delight. By using words well they strengthen their souls. Story-tellers and poets spend their lives learning that skill and art of using words well. And their words make the souls of their readers stronger, brighter, deeper.
The meek are positive and often colorful characters. They are not self-assertive nor self-seeking, to be sure, but rather they are unselfish and uncomplaining, genuinely interested in the welfare of others, creating opportunities to be of service to them, submissive in the face of injuries and insults, silent in the accidents and adversities of life, and bearing with equanimity the infamies and injustices heaped upon them.